It is an hour and a half away from the nearest airport and there are no other hotels anywhere nearby. The Greenbriers stately grandeur is unmistakable sprawling Georgian architecture, meticulously manicured gardens, ballrooms, sweeping staircases and lavishly distinctive dcor draping every surface. 11:00am 1:00pm: Family Pickleball Tournament (Available Jan. 14) In addition, youll find a holistic approach to wellness atTheGreenbrier ClinicandMedSpawith personalized healthcare and aesthetic services. For families, a queen-sized sofa bed in the parlor accommodates two children and . No bottled water. It was a slab of pork that tasted rubbery and looked undercooked. I will not be returning. In the 1950s, the hotel became the secret location for an underground bunker designed to fit the entirety of the US Senate and House, and each member's aides. MLS# 222149324. So, we waited there, touching literally nothing, waiting for housekeeping to come. Gable Rooms have one bed, so Amanda and I shared (which was totally fine). . This trip was a disaster and management could have done many things to improve the experience. What are some restaurants close to The Greenbrier? This is the version of our website addressed to speakers of English in the United States. I don't expect we will ever return. Claim your listing for free to respond to reviews, update your profile and much more. Just FYI the LEAST EXPENSIVE gable room for this period came to a rate of $399+$11.97 occupancy taxWe have visited the Greenbrier for years. We went to go eat lunch at one of the restaurants. We went that night to the Forum for dinner. Operated by Megabus and Amtrak, the Washington Dulles Airport (IAD) to The Greenbrier service departs from Washington Dulles Airport and arrives in The . The Greenbrier is affectionately known as America's Resort, and it lives up to its slogan. We waited an hour before finally asking, and everything else was closed at this point. Our favorite is the RXR off roading which we did again this time. 8:00pm 9:00pm: Family Bingo, 9:00am 12:00pm: Adventure Zone: Half Day Morning Program more. Perhaps Covid has caused staffing issues but I will not be returning as I thought there was no value for the $$ spent, Doormen watch you open the front doors, front desk staff was rude, got lost trying to find our cottage as directions were thrown at us during check in. The beautiful designs evolve The Greenbrier design aesthetic to create inviting, inspiring and refreshing living spaces. While some resort amenities are reserved for overnight guests, day visitors are encouraged to tour the grounds and enjoy many of the activities and attractions. Greenbrier hotel. What food & drink options are available at The Greenbrier? 1136379. The Greenbrier: Covid and Customer Service Warning - See 3,536 traveler reviews, 2,495 candid photos, and great deals for The Greenbrier at Tripadvisor. We made our reservations for dinner when we booked our room. Are any cleaning services offered at The Greenbrier? The property charges a $39 daily resort fee, plus $25 for valet parking. The Greenbrier offers a wide array of accommodations- from estate homes and cottages for rental all over the property, to suites and rooms in the classic part of the hotel. They've held PGA tour events for golf, and professional tennis championships as well! We therefore either had to walk way around the front of the hotel to get to our car if we wanted to walk outdoors OR through almost the entire indoor portion of the hotel to get to our car if we wanted the fastest/shortest route. This place is perfect for anyone, especially my fellow history buffs. We didn't go with one of those, but if your budget is a little bigger and can allow for more nights, you might be able to get more value by looking into their packages. Eightrestaurants and a team of chefs offer their own style of rich Southern fare to international cuisinelocal, farm-to-fork freshness and everything in between. Rates are generally $100 higher during the summer months. Does The Greenbrier have airport transportation? Team Greenbrier continually focuses to improve the experience for all our guests and provide an experience that is above all expectations. When the starters came out, I was brought something on a plate. Our oldest went to the kid's club just for Sunday afternoon. Job Type. The cuisine focuses on seasonal, American classics . It is a little bit of a walk from the self parking lots to the front of the hotel, but it wasn't too bad! When the manager came over, he told me that the waitress was mistaken, what I had been brought was not soup (duh) and that he would switch it and bring me the right thing. I tried to take a shower that night, but the water only dripped out like it was a water fountain in a public park and the water was freezing. I felt very uncomfortable and unsafe. When I lived in Charlottesville, I was just a mere two hours away from The Greenbrier, so my desire to visit grew even stronger. Then, they brought me soup. First, in lieu of posting notices or advising guests in advance, they simply allowed you to go the restrooms and find all stalls filled with dirty water and no ability to wash hands. After happy hour the lobbies were full of empty cups and containers and no staff in sight to clean up. You'll find this resort in White Sulphur Springs, a small town in southeastern West Virginia. The best she would offer to rectify the situation was to have housekeeping come to the room to do a cleaning. Probably last time here, not really much to do unless you are willing to pay for overpriced activities. By selecting one of the intimate wedding packages, all details are arranged -- including the ceremony, flowers and cake ensuring that the only finger youll have to lift is the one for your wedding ring! Hopefully that will be helpful. . It was a relocation center for the U.S. Congress, equipped with House and Senate chambers, dorms, power plant, clinic, cafeteria even a decontamination area. The Greenbrier's 2022 Holiday Celebration Package, Early check-in at 12:00pm on Friday and late 3:00pm check-out on Sunday, $100 per room, per night resort spending credit, Three-hourAdventure Zoneexperience for children ages 3-12. We skipped dessert. Today, The Greenbrier is situated on 11,000 acres (4,500 ha) of land with 710 guest rooms, 20 restaurants and lounges, more than 55 indoor and . If you decide to visit the Greenbrier, we'd recommend you head into Lewisburg (a 9 mile drive) for your meals. Sq.Ft. Regardless, the poor service is obviously a management issue and solely a management issue. On the plus side the grounds were well maintained and the bunker tour was interesting. Of course, any first-time stay should include dinner in the Main Dining Room. In the midst of the pandemic, we found this completely unacceptable. This is the version of our website addressed to speakers of English in the United States. View photos, public assessor data, maps and county tax information. After our seven hour drive, the valet banged on the window and yanked the door open before we were barely in park. Upon arrival at the spa, we were advised that we had no pedicure appointments. After dinner with no ice and appropriate bathrooms, we arrive back to our rooms to find nothing. First, in lieu of posting notices or advising guests in advance, they simply allowed you to go the restrooms and find all stalls filled with dirty water and no ability to wash hands. Upon arrival at the spa, we were advised that we had no pedicure appointments. DO NOT STAY HERE! Job Category. Email. These one and two bedroom suite types are available throughout The Greenbrier and feature a sitting area and signature Dorothy Draper dcor. Greenbrier Signature Basket: Chardonnay, Apples, Grapes, Spiced Pecans, Peanuts, Greenbrier Chocolate, Cheese and Crackers. Cleanliness 4.6. It is the Italian restaurant on the property. About 8280 W 12th Pl. The gable area where we have not previously stayed has frayed carpets, crooked elevator plaques and dirty elevators with carpet covered in debris. No information on when the issue may be remedied. That's another money-saving tip I'd have, try to prioritize which meals you want to eat at The Greenbrier, and which can be eaten outside the hotel. Have you ever stayed at The Greenbrier before? We then put our luggage into the car ourselves and then installed our daughter's car seat and got her situated and then we were about to get into the car ourselves when we saw that the entire third row of the car and most of the seat behind the driver was covered in VOMIT! Yes, The Greenbrier offers an airport shuttle for guests. #1 of 2 hotels in White Sulphur Springs. Visited the Greenbrier as a family trip Over Christmas break. Amtrak does have a White Sulphur Springs stop on their route that comes from DC! It was not very good. Five Star Senior Living and Ageility are operating divisions of AlerisLife, a provider of an evolving portfolio of residential and lifestyle services to older adults who want to live life to the fullest. The service was also awful. Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay. And the food experience, which used to be exceptional, is now quite poor. Of course, any first-time stay should include dinner in the Main Dining Room. I know there is some complaint about the "cost." Is The Greenbrier located near the city center? We had New Year's Eve dinner in the main dining room where coat and tie are required. Super disappointed by the Greenbrier. Housekeeping came and we watched her literally scrub the room and change the sheets and everything, not that it provided much peace of mind. About 977 S Owens Ct. Hey! First, the hotel was out of water, which may have been out of their control, however the handling of it was extremely poor. The Ladies and Gentlemen of the Greenbrier have served Presidents and Royalty over the past 242 years. Save Share Social. This property was built in 1992. For Sale: 4 beds, 2 baths 1,516 sq. Visiting on a weeknight in off-season worked for my budget now, but I dream of visiting again in either the summer or at the holidays. +1 855 453 4858. Specialties: Located amid the breathtaking Allegheny Mountains of West Virginia, The Greenbrier is a National Historic Landmark and an award-winning resort that has been welcoming guests since 1778. It is a timeless classic that maintains a high standard of elegance while catering to the expectations and creature comforts of twenty-first-century travelers. 5:00pm: Bourbon at the Bar in Caf Carleton To date, they have refused to acknowledge the issues other than to say they would call us back. Less than five. Black and white stains throughout. Stately columns, ornate chandeliers and full-length windows set the tone for an evening of refined Southern fare, often inspired by fresh produce harvested from The Greenbrier's 43-acre Chef's Garden. To secure reservations, please call 877-842-8702 and book before July 22, 2019. Towels and wash clothes were scarce and not replenished daily. No toiletries in bath. $200 per person, ages 21+. 2:00pm 4:00pm: Tie One On Craft Beer Tasting No glassware in room. Long-honored traditions and a checklist of holiday must-haves have shaped these 11,000 acres into a vacation paradise--spacious accommodations, private estate homes, boutique shopping, golf courses, pools, tennis courts everything that you would expect from a destination resort. Descend the red carpet staircase and youll discover where Monte Carlo meets Gone with the Wind!. We ate at Slamin Sammy's and The Forum and wouldn't recommend them to anyone. View information about Se I-64 Ne Of Sls Rt 25, Smoot, WV 24977. No notes of apology. TodaysMineral Spaexperience continues to embody the healing properties of the sulphur springs in its therapeutic and restorative spa treatments. At 7:30 am there was still no water and it was close to 8:45 am before we could shower and brush our teeth or flush the toilet. Second, they had NEITHER pedicure in the computer so she had failed to input either appointment. 6:00pm 8:00pm: Dinner & Show We have visited the Greenbrier for years. Find properties near Kieffer Rd. I had no idea what it was, but it definitely wasn't soup. There are several good restaurants there, including The French Goat, The Humble Tomato, Food & friends and The Livery. Thanks so much for reading Southern Belle in Training! However, as we were about to unpack, I noticed that there were several tissues that had clearly been used and crumpled up that were strewn about near a lounge chair next to the bed. I alerted the driver, and she took a few cocktail napkins from the center console and a bottle of water and tried to wipe it up a bit. The pillows were also all the same (very very firm in my opinion). They offered nothing as compensation for the mistake but worse, no apology and were completely indifferent about their abysmal service. I know this sounds absurd but we arrived at the Greenbrier today and we cannot take a shower, wash our hands or flush the toilet and when I call down to the front desk, they yell at me were working it! No note or apology from the resort and think about this - Covid-19 and no ability to wash your hands. We ate lunch at Drapers and that food is sooo good we weren't too hungry at dinner that night. 3D WALKTHROUGH. In 2019, I wrote on my 101 in 1001 bucket list that I finally wanted to visit and stay at The Greenbrier. $3,999,999. The bunker,. Lets start off by saying the staff was beyond rude. This is not what we have known the hotel to be and for what they charge, it is absolutely unacceptable. Since this post is focusing on how to enjoy The Greenbrier on a budget, I'll be highlighting the exact costs that I spent for the room, meals, and more! The breakfast was probably the best meal we had there, but still nothing notable and certainly not on par with food at other high-end resorts (we usually stay at Hyatt properties). When we got our keys, we went up to our room. Exposed by a reporter in 1992, the bunkerhad been kept secret for more than 30 years. We preferred the Superior ONLY because of the location. In the meantime, he also told me that my room was not ready and may not be ready for several hours but that someone would call us when the room was ready. First, in lieu of posting notices or advising guests in advance, they simply allowed you to go the restrooms and find all stalls filled with dirty water and no ability to wash hands. For more than two centuries, The Greenbrier has been Americas Resort. This is not what we have known the hotel to be and for what they charge, it is absolutely unacceptable. The living room of The Greenbrier is a great place to spend some time, with leather sofas flanking the electric fireplace with a wood mantel and flatscreen TV with DVD player overhead. So, we went back to the front desk. You have access to your own private bathroom and the laundry room is downstairs as well (shared). The Greenbrier Resort. 1:00pm 4:00pm: Adventure Zone: Half Day Afternoon Program No information on when the issue may be remedied. My brother ordered the shrimp po boy sandwich which had unpeeled shrimp with the tails still attached in it. Sadly, this trip was different, in terms of our restaurant experiences. In June we stayed in a Superior Room and a Traditional in August. It was something we will do again for sure. It was absolutely disgusting. We look forward to the opportunity of providing an improved experience when you choose to return. We were advised that we would most definitely have water by morning. After dinner with no ice and appropriate bathrooms, we arrive back to our rooms to find nothing. The final straw for us was that upon picking up dinner from an outside restaurant (April's Pizzeria) on Friday evening, we returned to the hotel only to find that the water was off. complimentary for ages 3-12, without lunch. more. See what others are doing and share your experiences using the #simplygbv hashtag. All we had to do was roll out of bed and us and our two children were eating breakfast, coffee in hand for parents:-) It is so nice to have this service so you can just have a relaxing morning instead of worrying about getting up and ready with two kids.The hotel has done a great job with COVID-19 and we would see more improvements since June, especially indoor mask wearing. null We ordered room service for dinner on Thursday evening (I got a burger while my husband got a cobb salad). The Greenbrier. The total cost for our room (with taxes and resort fees included) was $288. The bunker has four doors, all made by . The only problem? 9:00am 12:00pm: Adventure Zone: Half Day Morning Program The Greenbrier's 2022 Holiday Celebration Package. Golf continues to be a favorite activity at the resort and rightly so. Ive stayed at 5-star hotels and this one wouldnt get 3 stars from me. I would have expected a variety of pillows as each person has very different preferences. Several world-class courses including The Old White are available to guests of all levels. Most are located above The Bunker in the gables of the West Virginia Wing with a handful scattered throughout the rest of the hotel. A call to the front desk revealed that it was off throughout the ENTIRE hotel and there was no information on when it was expected to be back on. The main dining room has black mold and peeling paint in certain areas. SOLD JUN 15, 2022. Regardless, the poor service is obviously a management issue and solely a management issue. These two to four bedroom suites are one of a kind and offer a selection of enhanced amenities and room to entertain groups of up to 150. The Ladies and Gentlemen of The Greenbrier are saddened to hear of your disappointment concerning your stay. We apologize for the inconvenience this caused all of our valued guests. The Greenbrier awaits your return to experience life as few know it! A scenic and picturesque setting, The Greenbrier resort is located in the Allegheny Mountain range that flanks the eastern seaboard. I first found out about The Greenbrier way back when I was in college. A trip to The Greenbrier would not be complete without a welcome from Frank! Team Greenbrier would like to thank you for taking the time to share your experience. We strive to provide this same level of service to all our valued guests. Stately columns, ornate chandeliers and full-length windows set the tone for an evening of refined Southern fare, often inspired by fresh produce harvested from The Greenbriers 43-acre Chefs Garden. 10:30am 12:00pm: Art Alive Childrens Painting Workshop (Except Jan. 7 & 14) This trip was a disaster and management could have done many things to improve the experience. When we got to the Greenbrier the first thing I did before even checking in was ask to speak to the manager to tell him about the repulsive hour and a half to which we had just been subjected. Breakfast experience was excellent and the holiday spirit was in full effect. He assured me that both he and the spa manager would be getting back to me that afternoon. The new room was the same rundown style regular room but didn't have feces on the toilet seat and there were no dirty tissues, but there were Cheerios on the floor and the complimentary waters on the nightstand had already been opened with sips taken out of them. Americas oldest resort is clearly Americans oldest, dirtiest and most runs down resort. Amanda and I visited on a weeknight in off-season (January-March), and stayed in the cheapest room option. Stale steel appliance. Traditional Room. Mind you the preservation fee was even added to souvenirs and sundries and all activities. All activities on property are expensive and who would mind if you got what you paid for. 101 MAIN ST W. WHITE SULPHUR SPRINGS, WV. However, the Greenbrier is literally in the middle of nowhere. While the options are nearly endless when planning time at The Greenbrier, its the dining experience that boasts the perfect pairing to any event or weekend getaway. . Second, they had NEITHER pedicure in the computer so she had failed to input either appointment. It needed a serious facelift and appeared as if it had not been updated in several decades. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. There seemed to be no enforcement whatsoever for these people. The happiest place to relax and enjoy quality comfort and great activities. The bathroom was full Of mold and the water that came out was barely the trickle of a garden hose not to mention water was freezing and barely heated to Luke warm. In addition, the food at In Fusion was terrible. No notes of apology. The doors of the hotel do not automatically open (except for one exit door I found that only opens if you are exiting, but not entering, the hotel), so you cannot avoid touching surfaces that are likely touched by many many many others.

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