On 23 April the prices are: Economy 151. Arrive on holiday calm, rested and ready for anything. Standard. Brittany Ferries: Ticket office unobtainable to amend booking - See 1,272 traveler reviews, 488 candid photos, and great deals for Portsmouth, UK, at Tripadvisor. Dear Mark, Thank you for your review. While doing this the price increased. Sit back and relax while we do the work. Kind regardsAlison Brittany Ferries, This is not a review. 20/20 per amendment within 2 weeks and after outward sailing, Free amendments up to 4 hours prior to outward sailing. For the best family adventure just add a Brittany Ferry crossing. I am not complaining about the crossing or the staff on board. We are two very old Brittany ferry customers of more than 40 years, and we are nearly deaf! The details on return and refund policies of different brands provided are based on first-hand experience to help everyone experience a hassle-free booking. We also ensure all reviews are published without moderation. Ventouris Ferries runs regular crossings from Bari, in southern Italy, to mainland Greece and the islands of Corfu and Sami.. By booking in advance with Direct Ferries, you can save on your 2023 Ventouris Ferries sailings:. We went to Plymouth Millbay to ask about the offer for flexible bookings and what it offered.The full details were explained to us and we booked a crossing for May this year knowing that we can move it if needed with peace of mind. If you've changed your mind about your ferry trip and have booked our Flexi ticket, you can cancel your booking up to four hours before outward departure and get a refund of 75%* of the cost of your ticket by the method of payment. We travelled home on the new ship Salamanca from Bilbao. Flexi Depending on your chosen ticket type, the conditions for cancellations will vary. Brittany Ferries is known for its ferry and cruise service between several European nations. Toilet filthy with excrement on the seat, which I had to clean. Find the Chargeback Instantly product on DoNotPay. View more details. Do it as soon as possible as I think there may be penalties for late changes - ringing them may be best. The most popular fare, 50% deposit on booking and free amendments up to two weeks before departure. Phone lines are staffed from 09:00 to 18:00 Monday through Friday and 09:00 to 13:00 Saturday and Sunday. Just a suggestion.The bars on your ferries do not serve any craft beer at all. Evening meal was great and great service. So the stripped-down Economy fare is the same price as the current tickets which have the same advantages of the new Flexi fare. read more, Ferry Portsmouth to Santander. Whispering Woods Campground. How to Claim a Brittany Ferries Refund Fast. Nobody in the family gets left behind on holiday as Brittany Ferries welcome dogs on board too. In case of cancellation, you will receive a higher refund amount if the ticket is more expensive. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Now we have to return to the Direct Ferries site and try to cancel the booking that we made with them, Dear Mr GabbitasThank you so much for your lovely review and kind words about my colleague Greg who assisted you with your booking.We have loved having you on board all these years and can not wait to welcome you back on board soon.Best wishesKirstieBrittany Ferries. Decided to try the Roscoff to Plymouth ferry for the very first time. Date of experience: 02 January 2023 You cannot cancel partially used tickets. To cancel your booking please use the Manage my booking facility. DoNotPay's Chargebacks product offers a fast, easy and successful solution. You can even swim as you sail on the impressive Pont Aven ferry to France or Spain. Lets see whether you can make amendments to your tickets or not. If you need help or advice, its readily available. . Date of experience: January 02, 2023 #1. Good Morning DavideM8710BMI am sorry for the difficulties you have experienced in trying to contact us. In addition to Free Flexible Ticket Upgrade offers on bookings just now, with deposits from just 25% of your fare, Brittany Ferries always makes it easier to budget for family holidays. Flexi : Free amendments up to 4 hours prior to outward sailing. We have booked a return ferry crossing to Santander on a flexi ticket. Staff on standby if anything is needed.Ensuite bathroom with shower and shampoo/ shower gel etc - fridge with water, juice, etc - fruit bowl - box of macarons - tea, coffee, hot chocolate with kettle in room - wardrobes with safe.Twin beds very comfortable, desk and chair, sofa. How is one supposed to contact this company? We have booked a return ferry crossing to Santander on a flexi ticket. Overall this was a much better or re book on other date ,,or tell them my situation ,,,thanks in advance. Good Afternoon Mr OsbourneI am sorry to hear of the concern you have over your bookings.Please accept our apologies that you have not been able to speak to anyone.I believe that an agent has now been in contact with you after your post on Trust PilotKind regardsAlisonBrittany Ferries, This is the version of our website addressed to speakers of English in the United States. Overall an enjoyable trip and I would recommend Barfleur. Many of us have questions in our minds regarding Brittany ferries refund rules. Highly recommend crossing with deluxe cabin. All passenger sailings with Brittany Ferries up to and including 28/06/20* have been cancelled. Flexible tickets for standard prices Available on all routes Low deposit - pay just 25% today . The crew were all nice, helpful and professional, the food was better in Restaurant Azul and the commodore class lounge which had a buffet throughout the crossing. But that's far from all that's . Lets have a look at different types of tickets. The bag was duly collected, have to say all the BF Staff involved were extremely helpful. It goes against our guidelines to offer incentives for reviews. Been using your services for many years and never had a problem before. We have recognised that a one-size-fits-all ticket system was no longer fit for purpose, said Jolle Croc, sales and customer experience director for the company. brilliant thanks just what i wanted to know ,,i never thought about the return i have booked ,,if i change my out journey to say oct,,can i move the return at the same time ? Why should I have to ask for a refund that is due to me. For a better experience, please enable JavaScript in your browser before proceeding. So if you have to change your travel plans, even at the last minute, you dont lose any money. Tell us which credit card (or ACH transfer) the payment was on, and enter the name of your bank and the merchant. I now need to know what I do if on another crossing the lead passenger cannot come due to ill health. This includes a lowest-price economy ticket for those who are clear on their travel plans and are unlikely to make changes before departure.. (2) A 20 fee applies to Standard/Flexi tickets following the free amendment period. Dear Claire,Thank you for your 5* review.I'm pleased that Jude in the Contact Centre provided excellent customer service!We look forward to welcoming you on board.Kind regardsLeahBrittany Ferries. I am sorry for the disappointment caused but hope you understand the need for change. Review tags are currently only available for English language reviews. Just a quick reminder that Brittany Ferries are offering Free Flexible Ticket Upgrades* on all routes. Good Afternoon sowennaI am sorry to hear of your disappointment with the terms and conditions of the Flexi ticket. 590 amp; ~26cm HS-1 How is one supposed to contact this company? Evening meal was great and great service. We are currently recruiting more staff to help with this. Whilst in hindsight I should have left the booking in place it was in March when all the best information was not available. Fees are in addition to any price increase that may apply. (3) Standard ticket type cancellation fees are based on the period of notice given prior to your outbound sailing. Would have given 5* if the price had decreased. Revenue impacts the experiences featured on this page. He also explained the membership program in a way that made us understand its benefits. Some of the add-ons on this site are powered by. Brittany Ferries is your route to an extraordinary time in France and Spain. Brittany Ferries sails to Santander or Bilbao from Plymouth and Portsmouth. Customers who were due to travel on these sailings or on other sailings cancelled by Brittany Ferries will have their bookings cancelled and automatically receive a credit note, of the same value, for future travel. So were introducing a new range of ticket types allowing customers to choose from more options, customising their ticket in line with their own requirements and budget. Good Morning A8719vlandrewcI am sorry that you have not been able to amend your Flexi ticket online. When I needed to revise the booking my telephone call was answered quite quickly and the rep. very helpful, with the cost revision immediately available. Cancellation Charges - Terms & Conditions: Our lowest Economy fare comes with some restrictions.To change a booking, you may pay a fee per journey, together with any increase in fare. Have been trying to get through for months. P.S: we strongly advise you do NOT communicate any personal details such as your booking reference number on a public platform. Useless. Dont make chili, thats OK. Come sample and help to judge. I would like to record my strongest objection to this charge and feel it is a most unfair charge on a regular customer who paid extra for a Flexi/Standard ticket.Gavin Bryson 16/01/23. The member of staff dealing with my problem was very good. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register. Companies can ask for reviews via automatic invitations. In case of tickets booked in a special offer, you can cancel your tickets, but you wont get any refund. You just know when you book tickets that youre in safe hands. . The beds are very comfortable and we slept extremely well. Review tags are currently only available for English language reviews. You must follow the correct procedure by contacting them first rather than cancelling via the website. How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? Booked a 4 berth deluxe cabin for the two of us.Highly recommend! read more. Skip to main content. Marchesboy said: Brittany Ferries have cancelled my sailing on May 3 to Santander. MH. Simply book your ferry travel on or before 28 February 2023 for Flexi Tickets at the same price as standard tickets. Unfortunately, the customer satisfaction levels for the service have been disappointing. Only given 3*. Valid for travel on all sailings to France and Spain. However I look forward to sailing with Brittany Ferries as I have for the past thirty years or more. Cancellation rules vary according to ticket type. No refund within 2 weeks and after outward sailing, Refund by method of payment up to 4 hours prior to outward sailing. Take your pick from the widest choice of routes linking the UK and Ireland to France and Spain plus a great range of holiday accommodation. Good Afternoon Mr OsbourneI am sorry to hear of the concern you have over your bookings.Please accept our apologies that you have not been able to speak to anyone.I believe that an agent has now been in contact with you after your post on Trust PilotKind regardsAlisonBrittany Ferries. Its deplorable customer service. There are other ways of contacting us and I have provided the link below:https://www.brittany-ferries.co.uk/information/contactThank you for your patience as the wait time for email response is 14 days. Editor, Marcus Herbert, https://www.brittany-ferries.co.uk/information/terms/general-ferry-booking-terms#after. Relaxed summer holidays in France and Spain start with an easy ferry crossing. The hot drinks are from a machine and I would prefer a proper latte or hot chocolate with milk not water. When amending a booking the ferry changed back to the original booking so I may have been charged twice for the amendment I have made - why cant amendments on other pages stay as they are? Ferry Portsmouth to Santander. Terrible punctuality, From Poole to Cherbourg 6 hrs delayed. No doubt I'll be told to claim on my insurance again! for the first time since covid travel restrictions. They do nothing, you have to ring and ring and ring, no answer. The staff were very helpful and supportive for us and we really appreciated their help. Select the reason for your chargeback, and provide relevant details, including the charge amount, the charge date, a description of the payment, and any files you can upload as evidence. Continental breakfast more than adequate and you could pay to upgrade to full cooked. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. And dont forget, you can book Brittany Ferries now for as little as 25% deposit. Having ascertained online that the ferries we wished to book were running, I rang to make the booking. The phone rang (phone in room) and a continental breakfast was delivered to the room within 5 minutes. Twice been on hold for over 2 hours. Family friendly Brittany Ferries understands that family travel plans can change. #3. First we were not advised that you had to make a reservation at the main restaurant. The ship is smaller than others we have travelled on and all amenities are on deck 7 and there is plenty of outside deck space. Then told they were fully booked. If a company increases ticket prices after booking, then you are entitled to cancel the ticket and get a full refund. Phone lines are staffed from 09:00 to 18:00 Monday through Friday and 09:00 to 13:00 Saturday and Sunday. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. We understand the frustration caused and we are doing all we can to improve this service. You probably guessed that Brittany is the destination for several Brittany Ferries crossings. Verification can help ensure real people write reviews about real companies. Im starting to wonder? Bienvenue Brittany Ferries France. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. So down to the self service. Call 0330 159 7000. Disgraceful, unconscionable, uncaring and . It hadn't been cleaned. Customers wishing to make a reservation can visit www.brittany-ferries.co.uk or call 0330 159 700. www.brittany-ferries.co.uk/information/faqs/booking-information/ferry-ticket-types. Hmm. 3. We've paid the 127.50 deposit and remaining 75% is due to be paid on 12th May. Get inspiration, tips and holiday competitions straight to your inbox! Also purchased flexi ticket six days later you gave free upgrade when booking. Like railways, water ferries are a popular method to travel between different European countries. Kind regardsAlisonBrittany Ferries. Call 0330 159 7000. Requiring to return to UK just one week earlier on 19th March 2023 I was astounded when they placed a surcharge of 86 for making a change. So far we couldn't get there to use their voucher so they cancelled it and charged a cancellation fee equivalent to the value of the voucher. Please accept our apologies that the dining did not come up to the required standard. I am not complaining about the crossing or the staff on board.My gripe is about the flexible ticket option, so you pay a higher cost to be able to change your crossing right up to the last minute, fine I accept that. It was a far improvement over it's near sister ship Galicia. Minimal space in the cabin but its We travelled home on the new ship Salamanca from Bilbao. Welcome Brittany Ferries UK. Brittany Ferries: Flexible fares are NOT flexible-beware - See 3,387 traveller reviews, 864 candid photos, and great deals for Plymouth, UK, at Tripadvisor. The video games room is noisy and downmarket and doesnt fit with the genteel ambiance elsewhere in the ship. Dear Gavin, Thank you for taking the time to write a review. Fees are in addition to any price increase that may apply. . Then, we'll send a fax to your bank that includes the reason codes that make the best case for your refund. Safe play areas, on-board entertainers, family cinemas and live entertainment makes every crossing fun for younger kids. Aug 10, 2022. Being some way south of Madrid before realising I contacted the Brittainy Ferries Lost Property Dept. Links that have been forged over the past 50 years and the entente cordiale enjoyed by the UK and France will not be broken by a new political landscape, Jolle Croc added. Would not refund difference or apply to my booking when I phoned. Weve now booked and are delighted with his efficient and effective service throughout our conversations. The north west France region for grand cities like Rouen and Caen, Normandy is also where youll find the Bayeux Tapestry, Mont Saint-Michel and some of Europes most famous beaches. However, if you want to go further afield, Cherbourg is an easy introduction to the rest of Northern France too. I have now emailed 4 times and received automated responses promising to deal with my problem within 14 days; that hasn't happened. Brittany Ferries offer different types of tickets to its customers. I have emailed on the 28th May - no reply. Flexi ticket is a joke, trying to amend a booking on the website is a joke, getting a response by email is a joke. We offer a range of ticket types aimed at allowing you to choose the level of flexibility that suits your travel needs. In They give you the option to cancel with a 75% refund until four hours before your scheduled travel. Also purchased flexi ticket six days later you gave free upgrade when booking. Why not credit the original card? Under the law, refunds must be provided within seven days but given the unprecedented effects of coronavirus, we advise allowing ferry companies more time to process refunds. It looks like the link pointing here was faulty. I did most times on line, but they have been very helpful if you ring them. Would not refund difference or apply to my booking when I phoned, Dear Patricia, Thank you for taking the time to write a review. In case of tickets canceled by the Brittany ferries, you are entitled to a full refund, no matter which ticket type you purchased. In summary, here are the ways you can request a Brittany Ferries refund: Review of Brittany Ferries. Here's what Brittany Ferriescustomers should know about refunds. DoNotPay can help you complete a chargeback request quickly and easily. Suggested companies are based on peoples browsing tendencies. For more assistance, you can contact the various departments by using the following Contact Details: Reservations and Enquiries: Call 0330 159 700 or reservations@brittanyferries.com. Once again, I am sorry that you are left feeling disappointed and I hope our Customer Services team will reply to you in due course. Contact the company atexisting.bookings@brittanyferries.com. Group Enquiries: Call 0330 159 5400. Brittany Ferries: Flexi ticket joke - See 3,386 traveler reviews, 864 candid photos, and great deals for Plymouth, UK, at Tripadvisor. Would have liked a smoothie or ginger beer. If you've already purchased something and want a refund, DoNotPay can help get refunds from: DoNotPay can help you save time and protect your privacy in many different ways. Its deplorable customer service. Brittany Ferries offer different types of tickets to its customers. The commodore class cabin was exceptional and the bed was comfortable.However, my only complaints are that the ship was travelling on average of 13 knots this is due to there being no available berths in Portsmouth until Bretagne left at 20:15.Also on our crossing on the way we travelled on Pont Aven which had a more substantial wine list then Salamanca which didn't have a bottle worth drinking which is a pity. Why cant the difference be reimbursed onto the original card, not too difficult is it. . Ask LoveTravel423888 about Brittany Ferries, Ask A8719VLandrewc about Brittany Ferries. I moved . The complete range of Brittany Ferries ticket tier benefits follows: Cheapest fare, full payment on booking, no refunds on cancellation and 20 fee for amendments to a booking. But much better than Galicia. Kind regardsAlison. Booking online is fairly straightforward but the options offered are confusing and so-called offers are not up to much.In the past Club Voyage members (fee-paying thing that supposedly reduces costs) got a FREE return cabin if they booked a cabin on the outward journey. Brittany Ferries, officially Best Travel Company for Family Holidays, Brittany Ferries celebrates its 50th Anniversary in 2023 with Flexi Ticket offers for family travel. Here are 8 tips for writing great reviews. This makes it a convenient way to take your car on holiday with you. Hangry moments are avoided with childrens menus in all restaurants. Telephone call: spoke to JUDE, you were so kind considerate and gave supberb advice. We travelled outward on a day crossing and back overnight on the the Poole to Cherbourg route. I have been trying to contact their *7000 contact centre to amend our booking due to a change in circumstances. Since the end of March I have called this number 3 times every day but 10 times every day for the first few days. read more, Ferry Portsmouth to Santander. Thats the message from Brittany Ferries which has just opened for reservations ahead of the 2020 season. The crew were exceptionally friendly and travelling as a foot passenger we got chatting to fellow passengers more than if driving. Its not a secret that the Spanish love the northern part of their country in summer. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. No reduction in ferry price because of this. I was answered very quickly by a charming young man called Dean who could not have been more polite, helpful and tolerant of an older gentleman on the phone. Overall it is a pleasant journey with somebody else doing the driving! Always remember anyone can post on the MSE forums, so it can be very different from our opinion. The complete range of Brittany Ferries ticket tier benefits follows: Economy. Dear Dean, Thank you for taking the time to write a 4* review. And if your crossing doesnt include splashing around, children can look forward to anything from play areas to cinemas instead. $767. Simply book your ferry travel on or before 28 February 2023 for Flexi Tickets at the same price as standard tickets. Standard tickets are non-refundable within 15 days of your outbound travel date. May 5, 2020. Is this your brand on Milled? Refunds will be issued within seven days. Any 'refund' will come off the final balance. After an initial 'not helpful reply' I was assured the bag had been found by the Cleaners and would be awaiting collection on my Return Journey in January. The difficulty of cancelling your Brittany Ferries ticket and getting a refund will vary depending on what type of ticket you've booked and how close it is to your travel dates. more. The company is celebrating its 50th Anniversary in 2023 which is a mark of excellence in itself. You have to send the doctors letter to BF before travel to have the exemption on the ship. To help customers find the best deal on their ferry fare and to bring more choice to the market, Brittany Ferries has introduced a new ticket structure this year. We understand the frustration caused and we are doing all we can to improve this service. Everything went smoothly and covid aware, Good Afternoon JohnCracknellIt is great to hear that you enjoyed your recent sailing on Pont Aven to Santander. Changing areas and microwaves on-board every ship make travelling with babies and toddlers easier. Kind regardsAlison. Before this, you can only receive a partial refund via a travel voucher. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. No refund in case of a ticket booked in a special offer. With sailings from Plymouth, Portsmouth and Poole to ports on the beautiful west coast of Europe, you'll be ideally placed to begin your self-drive break in some of the most stunning landscapes the continent has to offer. Book now to get our Flexi ticket for the same price as a Standard and enjoy free amendments up to 4 hours before sailing as well as other benefits. more. Date of experience: 05 January 2023. We are offering a new range of ticket types aimed at allowing you to choose the level of flexibility that suits your travel needs. 125595. A great accolade and one thats a particular honour, as it was voted for by passengers. We use dedicated people and clever technology to safeguard our platform. Full payment is required if booking within 60 days of travel. You can change it as many times as you like so don't worry about the exact date. Regulation 1177/2010 provides that if a ferry service provider cancels a ferry service, they must refund or rebook you. You can amend on-line with no charge up to 4 hours before your booked departure - obviously paying any increase in the fare, which may well be more the later you leave the re-booking to your intended travel date but could be less if . Your cancellation fee depends on the type of ticket you purchased. Dear Mr RadcliffeThank you for taking the time to leave your review, we do appreciate it.Unfortunately if there is any limited mobility or disabilities on your booking then you would need to contact us so we can add on the parking for you, we are always happy to help and love speaking to you.We look forward to having you on board for the next 30 years! Review tags are currently only available for English language reviews. https://www.brittany-ferries.co.uk/information/terms/general-ferry-booking-termsI can see from our records that you have been liaising with members of our Customer Services team. OP. Get inspiration, tips And holiday competitions straight to your inbox! Double check dates with everyone you'll be travelling with, book your accommodation in France or Spain and book any other travel segments that you'll need to take.

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